Privacy Policy

Last updated: June 2026 · This policy applies to dharamstay.in and all related services.

DharamStay (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform at dharamstay.in.

1. Information We Collect

•Personal details you provide during booking: full name, phone number, and email address.
•Booking details: property name, room type, check-in/check-out dates, number of guests, and special requests.
•Payment information: we do not store card numbers or UPI credentials. All payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway.
•Usage data: pages visited, browser type, device information, and IP address collected via standard web analytics.
•Communications: WhatsApp messages or emails you send to our support team.

2. How We Use Your Information

•To confirm, manage, and fulfill your booking with the dharamshala or tour service.
•To send booking confirmation and important updates via WhatsApp or email.
•To process payments and issue refunds through Razorpay.
•To improve our website, services, and user experience.
•To comply with legal obligations under Indian law.
•We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Sharing

•Dharamshala owners: we share your name and phone number with the property owner solely to facilitate your stay.
•Razorpay: payment data is processed by Razorpay under their own privacy policy. DharamStay does not handle raw payment credentials.
•Service providers: we may use third-party tools (analytics, email) that process data on our behalf under strict confidentiality obligations.
•Legal requirements: we may disclose data if required by law, court order, or government authorities in India.

4. Data Storage and Security

•Booking data is stored in Supabase (a secure cloud database) with encryption at rest and in transit.
•We implement industry-standard security measures including HTTPS, secure HTTP headers, and access controls.
•Only authorized DharamStay personnel can access your personal data.
•We retain booking data for up to 3 years for accounting and legal compliance purposes.

5. Cookies

•Our website may use cookies to improve your browsing experience and remember your preferences.
•We do not use cookies for advertising or cross-site tracking.
•You can disable cookies in your browser settings, though some features may not function correctly.

6. Your Rights

•Access: you may request a copy of the personal data we hold about you.
•Correction: you may request that we correct inaccurate or incomplete information.
•Deletion: you may request deletion of your personal data, subject to legal retention requirements.
•Opt-out: you may opt out of non-essential communications by contacting us at hello@dharamstay.in.
•To exercise any of these rights, contact us at hello@dharamstay.in or WhatsApp +91 99999 99999.

7. Third-Party Links

•Our website may contain links to external websites (e.g. Razorpay, Google Maps). We are not responsible for the privacy practices of those sites.
•We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

•Our services are not directed to children under 18. We do not knowingly collect personal data from minors.
•If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

•We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
•Continued use of our services after changes constitutes your acceptance of the updated policy.

10. Contact

•For privacy-related queries, contact us at: hello@dharamstay.in
•Postal address: DharamStay, Haridwar, Uttarakhand – 249401, India.